12 Keys to Winning Customers for Life.

by Lawrence Vijay Girard

1. Self-Improvement: The basis of helping/serving customers is not only the interest in doing so, but the ability to do so. Self-Improvement is an investment in the ability to actually help others. Create a lifestyle that is balanced and always expanding forward. Seek to develop yourself physically, mentally/emotionally and spiritually.

2. Honesty with self and others: Make your word your bond and you will radiate a presence of truth that others will feel. Truth is the only lasting foundation for business and life.

3. Smile! Greet people with a genuine smile and receive them as honored guests. Acknowledge the presence of people waiting in line with a smile. When you interact with people, be sure to engage in friendly eye contact.

4. Live from the inside out: Radiate a positive caring while inwardly reaching out through your inner awareness developed in meditation. Give people your full attention. Listen not only to the words of others, but the underlying energy and content of their communication: Develop your intuitive potential for understanding others and situations.

5. Partner with Life itself: Open yourself up to recieving superconscious solutions in all situations. Life will present options if you make a practice of inwardly asking and listening.

6. Be a cause, not just a reaction: Be a leader and direct all situations with positive energy to positive solutions. Redirect negative energies in positive directions.

7. Be a real person not just a talking head: If a customer is having a problem, express genuine regret for their inconvenience/difficulty. Let customers know that you will take personal responsibility for helping them and then act on that statement.

8. Genuinely care: Even when you can’t do exactly what a customer wants, communicate that you care about their needs and offer the best solution that you can.

9. Truthfulness: If you don’t know the answer to a question, admit it, and offer to find out the answer.

10. Humility with confidence: Be humble and confident at the same time. Know your business inside and out, yet still be open to learning new things.

11.Choose not to participate in anger. If your customer becomes angry, practice inner peace and radiate that calm feeling. Express your sorrow and/or sympathy for their situation. If it is appropriate, apologize on behalf of the company. Calmly offer to help them and try to redirect their negative energy in a positive direction.

12.Whenever possible: Learn the names of your customers. If you can’t remember their name, show recognition as you see the faces of people you have met previously. If you can create a positive personal relationship with your customers you increase dramatically the chance that they will become a customer for life.

Copyright 2018 Lawrence Vijay Girard